1. Introduction
Zivope Payments Pvt. Ltd. (“Zivope”, “we”, “our”) is committed to protecting the privacy of merchants, customers, and users accessing our payment gateway services.
2. Information We Collect
- Merchant personal information (name, contact details)
- Business information and KYC documents
- Transaction and settlement data
- Technical data such as IP address and device details
3. Use of Information
Collected information is used for onboarding, transaction processing, compliance verification, fraud prevention, settlements, and customer support.
4. Data Sharing
Data may be shared with banks, NPCI, regulatory authorities, and partners strictly on a need-to-know basis and as required by law.
5. Data Retention
We retain personal and transaction data for the period mandated by applicable laws and regulatory guidelines.
6. Your Rights
Merchants may request access, correction, or deletion of personal data subject to legal and compliance obligations.